Frequently Asked Questions
Should I click "Confirm Received" before I rece...
NO. You should not click on the "Confirm Received" button if you have not received your order or before you can verify that it is correct and in working condition....
Should I click "Confirm Received" before I rece...
NO. You should not click on the "Confirm Received" button if you have not received your order or before you can verify that it is correct and in working condition....
How do I complete the identity verification?
We recommend you to use a mobile device with the following browsers for verification, as mobile device camera is able to capture image clearer compare to a webcam or computer:...
How do I complete the identity verification?
We recommend you to use a mobile device with the following browsers for verification, as mobile device camera is able to capture image clearer compare to a webcam or computer:...
Seller did not deliver within the promised deli...
While the majority of orders at SG are delivered on time, some orders may be delivered after the specified time frame. In these exceptional cases, we encourage buyers to continue to...
Seller did not deliver within the promised deli...
While the majority of orders at SG are delivered on time, some orders may be delivered after the specified time frame. In these exceptional cases, we encourage buyers to continue to...
How do I open a trade dispute or escalate an is...
1. If there is any trading dispute or issue with the delivery (such as order not received), you may click on the "Did Not Receive" button and communicate with the...
How do I open a trade dispute or escalate an is...
1. If there is any trading dispute or issue with the delivery (such as order not received), you may click on the "Did Not Receive" button and communicate with the...
Why do I have to submit my identity documents f...
SG is a company conducting businesses in regions where we are subject to Anti Money Laundering (AML) regulations. As such, we are fully committed to work with Monetary Authority to...
Why do I have to submit my identity documents f...
SG is a company conducting businesses in regions where we are subject to Anti Money Laundering (AML) regulations. As such, we are fully committed to work with Monetary Authority to...